Help Needed: Issues Translating and Saving Redesigned Page in WordPress

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client redesigned a page and attempted to translate it into Dutch, Spanish, and Catalan using WPML. However, the translation process was getting stuck in a loop or only partially translating the content. Additionally, the Dutch version displayed old content instead of the redesigned version.

Solution:
We discovered that the issue might have been due to a mismatching record update possibly from a previous site migration. We corrected this, and the Dutch translation now reflects the redesigned content. You can add other translations by clicking the '+' sign next to a language and completing the translation. For issues related to formatting, such as colorful markers, please consult our guide on how to apply formatting markers.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

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Tagged: ATE, Exception

This topic contains 1 replies, has 0 voices.

Last updated by Waqas Bin Hasan 3 weeks, 3 days ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 4, 2025 at 10:13 am
paulv-33	Background of the issue: I redesigned the page hidden link and I'm trying to translate it into Dutch, Spanish, and Catalan using WPML. I followed the troubleshooting steps in the WPML documentation. Symptoms: The translation process seems to get stuck in a loop or only partially translates the content, and I'm unable to save the page. When I open the page by selecting the Dutch flag, it loads the old content instead of the redesigned version. Questions: How can I properly translate the page so that the new design is applied and saved correctly in all languages? Why does the Dutch version of the page show the old content instead of the redesigned version?
July 4, 2025 at 11:40 am
July 4, 2025 at 11:50 am #17201411
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for your patience and cooperation. I moved to this ticket as you requested during the chat. I was able to find and fix the problem. Perhaps site was previously migrated and there was a mismatching record update in our systems. I've fixed and was able to add the Dutch translation (hidden link). You can now add other translations of the page. Just click + for a language and complete the translation. For your other question related to those colorful markers, please see this guide https://wpml.org/faq/how-to-apply-formatting-markers/ for details. There are also videos (as well as text details) for understanding. Regards.