This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where a plugin is incorrectly translating documents on a multilingual site managed by WPML. The English page displays 145 documents in both English and French, but the French page does not display any documents due to a translation conflict.
Solution:
We do not have a specific setting in WPML to prevent the translation of these documents. Instead, we have set up a sandbox environment for the client to reproduce the issue with the same plugin configuration. This step is crucial to determine if the problem can be confirmed as a bug. If the issue is reproducible, we will involve our compatibility team and possibly the plugin authors to investigate and address the issue. The sandbox can be accessed here: https://grey-synthesizer.sandbox.otgs.work/?auto=NrvRBvvYq5uIvwEWFwk4XzjO3UH1VquU.
Please note that if this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 20 replies, has 0 voices.
Last updated by 1 week, 4 days ago.
Assisted by: Marcel.
