1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
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2) Also, as I can see from the website files, you are using a custom theme, so even if we do not support custom-coded themes we can try to point you in the correct direction or any doubts. If you could explain how are you loading and creating these posts?
3) We also advise hiring WPML contractor if you need help with custom coded themes:
We are creating these posts using Taxonomy menus to pull in hotel pages, categorised by country. But now they are pulling in duplicates, and the Featured Image seems to have been lost from some hotel pages.
1) Are using some plugin for this, some custom code? What method are you using for this?
2) Does the issue happens also with some other taxonomies or only specific ones?
3) Since you are using a custom theme, is it possible to reproduce the issue with WP default theme? As per our support policy, we can not debug or support issues with custom coded themes, but we would be glad to help with any advice if we can.
1) Are using some plugin for this, some custom code? What method are you using for this?
No we are not using a plugin - we are using the simple Permalink URLS setting in WordPress and our URL structure is standardised.
2) Does the issue happens also with some other taxonomies or only specific ones?
This issue is happening with the hotel taxonomies only, and it seems to be only when the taxonomy is pulling through lots of hotels itself (rather than taxonomy menus where we select the hotels we want seen).
