How to Move Past First Safety Limit Charge Threshold

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has reached the first threshold of the safety limit charges and needs to know how to pay the invoice to continue generating automatic translations.
Solution:
If you're experiencing this issue, we recommend you try the following steps to pay for your translations and continue your work:
1. Navigate to your pages or posts and select one with substantial untranslated content.
2. Click the "+" button to add a translation for that content.
3. If a message appears indicating "not enough credits," you will find a link to "Get more credits."
4. Click on this link, and you will be redirected to the payment options where you can proceed with the payment.

Please note that the solution provided might be outdated or not applicable to your case. If after following these steps you still need assistance, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

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Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 8 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
April 30, 2024 at 5:46 pm #15582381
Emily Noble	I've reached the first threshold of the safety limit charges. How do I pay my first invoice so I can proceed with generating automatic translations?
April 30, 2024 at 8:47 pm #15582795
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. There are two safety limits that prevent you from accidentally spending too much and protect us from fraud. These limits occur the first time you spend €100 and €4,000 in one month. If you reach these limits, you will be asked to pay before you can continue translating. At the end of the month, the amount you paid will be deducted from your invoice. Do you see anything like get more credits? So, you should be redirected to the payment option when click on it. To pay for your translation before the billing date and continue translating, follow these steps: 1. Go to your pages or posts and choose one with a lot of content that needs translation but hasn't been translated yet. 2. Click the "+" button to add the translation. 3. If you don't have enough credits, you'll see a message in ATE saying "not enough credits" with a link to "Get more credits." 4. Click that link to go to the payment options. Please let me know how it goes.