Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Can you let me know what popup plugin you are using?
Can you please follow the below steps:
- Go to WPML->Strings Translations->Auto Register strings for translations
- Enable the "Look for strings while pages are rendered" options
- Now visit the page on front-end where the popup is shown, this will automatically register strings from that page
- Now go to WPML->Strings Translations->Auto Register strings for translations and disable the options
- Search for the strings in WPML->String Translations and translate it
Further, Are you using the latest versions of WPML plugins? Which version of PHP/MYSQL are you using?
You can easily send this information using the Debug information settings from WPML.
