This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is on a pay-as-you-go credit plan and attempted to add credit for automatic translation, but received a message indicating no credits available and an infinite spinner when trying to fix the issue.
Solution:
We recommend creating a backup of your site first. Then, deactivate all plugins except WPML and switch to a standard theme temporarily. This step helps in determining if there's a CSS/JS conflict preventing the pop-up from appearing correctly. If the 'fix' button still does not work, it might be due to a safe limit being hit which isn't visible due to the pop-up not appearing.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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