Skip to content Skip to sidebar

Home › Support › English Support › [Resolved] I can't update WPML Multilingual CMS plugin

[Resolved] I can't update WPML Multilingual CMS plugin

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 6 months ago.

Assisted by: Mohamed Sayed.

Author Posts
January 23, 2024 at 8:33 am #15214610

andrejaE

I updated the WPML String Translation plugin, but when I update the WPML Multilingual CMS, the update continues and nothing happens. It does not report any error.
1. I deleted WPML Multilingual CMS and tried to install it again but it won't even install anymore.
2. I restored the Backup of the site and tried again, but everything is the same.

System Status
WP Memory Limit 512 MB
PHP Max Input Vars 3000
PHP Max Input Vars (allowed) 3000

PHP version 8.0.

Should I do Transfer credits to wpml.org, delete the whole WPML and try reinstalling WPML from scratch or do you have maybe another solution to my problem.

Thanks in advance.

hidden link

Untitled-1.jpg
January 23, 2024 at 11:43 am #15216083

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

Please try the following steps and let me know if that helps:

1. Go to Plugins >Add New > Commercial tab
2. Click the "Check for updates" button
3. Select the WPML Multilingual CMS plugin
4. Click "Download"

Kind regards,
Mohamed

Screenshot_579.png
January 23, 2024 at 12:25 pm #15216421

andrejaE

Yes, I have already done this action. Now I tried again but it's still the same. The update is doing something but nothing is happening. 🙁

I also tried updating through Dashboard > Updates (image Untitled-3.jpg).

... Another thing I noticed is that apart from the WPML Multilingual CMS plugin, the update also doesn't work with the Woocommerce plugin which is not active and not being used (for now).

Untitled-3.jpg
Untitled-2.jpg
January 23, 2024 at 1:36 pm #15217260

Mohamed Sayed

Please provide us with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to update again and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.

If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!
January 28, 2024 at 9:08 pm #15234911

andrejaE

Problem solved. 🙂
Thank you for your help.