This thread is resolved. Here is a description of the problem and solution.
Problem:
The client updated product images on their website using a plugin to replace images, but the new square images are not appearing on the translated versions of the product pages. The original pages display the updated images correctly, while the translated pages still show the old rectangular images. The client attempted to synchronize the images via WPML's Settings > Media Translation but it did not resolve the issue.
Solution:
We recommend the following steps to ensure that the updated images appear on all translated pages:
1. Open the original content in the WordPress Editor and remove the image from the content.
2. Upload a completely new media file to the media library.
3. Translate your content.
4. Replace the image inside the media library with the new one.
This workflow should prevent the issue from occurring. If the image is not automatically replaced on the original post, it is expected that the translation will not show the new image, as it no longer exists in the media library.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
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This topic contains 19 replies, has 2 voices.
Last updated by 1 year, 3 months ago.
Assisted by: Andreas W..