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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 0 voices.

Last updated by Kor 4 days, 5 hours ago.

Assisted by: Kor.

Author Posts
July 16, 2025 at 3:32 pm #17242904

alexC-83

Background of the issue:
I am trying to ensure that the design style of my English website is similar to the Spanish website. You can see the issue on this page: hidden link. Here's my loom video for a visual reference: hidden link.

Symptoms:
I see different font styles and colors, and the width of the page column is also smaller on the Spanish website.

Questions:
How can I ensure the design style is consistent between the English and Spanish versions of my website?
What could be causing the differences in font styles, colors, and page width?

July 18, 2025 at 1:23 am #17248388

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.