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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to find a specific string that needs translation in WPML.
Solution:
First, we recommend checking if you have searched for the string in WPML → String Translation. It's important to know more details about the string you're trying to locate:
- What is the exact string?
- How or where was it added (theme, plugin, page builder, custom field, etc.)?
Providing screenshots can greatly assist in identifying the issue. Additionally, we have enabled debug information for this support ticket. Please follow the instructions to retrieve it from your site and share it with us by visiting this link.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Andrey 3 weeks ago.

Assisted by: Andrey.

Author Posts
March 18, 2026 at 10:54 am #17907641

laraK-4

Hi,
I can't find some string that I have to translate, I need to talk with support team

March 18, 2026 at 10:31 pm #17909507

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please provide more details so I can better understand the issue?
- Which string are you referring to?
- Do you know how or where it was added (theme, plugin, page builder, custom field, etc.)?
- Have you tried searching for it in WPML → String Translation?

Screenshots would also be very helpful here.

I’ve also enabled debug information for this support ticket. Please follow the instructions in the link below to retrieve it from your site and share it with us:
http://wpml.org/faq/provide-debug-information-faster-support/