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[Closed] I'm faceing an issue on multi currency not showing

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author Posts
June 11, 2024 at 2:50 am #15724305

mohamedM-67

Background of the issue:
I am trying to make my website in multi-currency, but it is not working. Here is the link to a page where the issue can be seen: hidden link

Symptoms:
Multi-currency is not showing on the website.

Questions:
Why is the multi-currency feature not showing on my website?
How can I fix the multi-currency issue on my website?
June 11, 2024 at 6:33 am #15724531

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Mohamed,

Thank you for contacting WPML support, I’m happy to help you with this issue.

After switching to a second currency HUF, I see the price is the same as in the default currency EUR. It could be affected by a third-party plugin or a block of code on your site. I suggest you enable a minimal environment as below and see if it helps:
- Deactivate all plugins except WPML plugins and WooCommerce
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌

I also need more information on your site by sharing the debug info. If you don’t know how to share the debug info, please follow this article https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.

Looking forward to your reply.
Thanks
June 11, 2024 at 3:41 pm #15728032

mohamedM-67

This bebug information
June 11, 2024 at 4:17 pm #15728173

mohamedM-67

any update
June 12, 2024 at 2:17 am #15729205

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Have you enabled the minimal environment as I suggested? Also, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 64M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Looking forward to your reply.
Thanks

The topic ‘[Closed] I’m faceing an issue on multi currency not showing’ is closed to new replies.