This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with WPML where images updated in the original language do not update in the translated versions. Additionally, when text on pages is changed and retranslated, the translated images are lost.
Solution:
First, ensure that the plugins 'Enable Media Replace' and 'Media Cleaner' are deactivated, as they might interfere with the WPML Media Translation functionality. Next, clear the cache on your hosting to ensure that no old data is causing the issue. If the problem persists, try removing the Media Translation plugin and reinstalling it to reset its settings and files. We also recommend creating a new article with an image, translating it, and checking if the issue still occurs.
If these steps do not resolve the issue, it might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 19 replies, has 0 voices.
Last updated by 8 months ago.
Assisted by: Paola Mendiburu.
