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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to install the key for the WPML plugin on your site but encounter an error message saying 'Unable to parse data from service response.' You are unsure of the meaning of this error and whether there is a step you might be missing in the installation process.
Solution:
We recommend checking the recommendations shared in a similar public ticket. This might help you resolve the issue quickly. Please review the steps provided in the following link:
https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/

If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author Posts
July 16, 2024 at 12:25 pm #15960505

Siham Benmohad

Background of the issue:
I am trying to install the key provided for the WPML plugin on my site hidden link.

Symptoms:
It says 'Unable to parse data from service response.'

Questions:
How can I successfully connect the WPML plugin to wpml.org?
What does the error message 'Unable to parse data from service response' mean?
Is there a specific step I might be missing in the installation process?

July 16, 2024 at 9:02 pm #15962673

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Can you please take a look over the recommendations shared by my colleague in this public ticket that is on this same topic and let me know if they helped you to get this issue resolved quickly?

- https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/

Please let me know how things go.

Mihai Apetrei