Incompatibility with YITH WooCommerce Gift Cards plugin is back

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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 8 months, 3 weeks ago.

Assisted by: Bigul.

Author	Posts
August 30, 2024 at 2:58 pm #16125394
stefanieD	Background of the issue: I am trying to resolve an incompatibility issue between the WooCommerce Multilingual & Multicurrency plugin and the YITH WooCommerce Gift Cards plugin. Since the latest updates, the gift card price in the cart and checkout is always 0. I had this problem already in 2022, but the solution from back then doesn’t resolve it now. More details can be found here: https://wpml.org/forums/topic/prices-not-updating-of-gift-card-product-in-other-languages/. The issue can be seen on this page: hidden link Symptoms: The gift card price in the cart and checkout is always 0 after the latest plugin updates. Questions: Do you have any solution for the incompatibility issue between WooCommerce Multilingual & Multicurrency and YITH WooCommerce Gift Cards plugin?
August 30, 2024 at 7:03 pm #16126186
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please note that the YITH WooCommerce Gift Cards plugin is not included on the WPML official compatibility list for the Plugins - https://wpml.org/plugin/. It does not mean that this plugin is not compatible with WPML, but our compatibility team has not tested it yet. Therefore I have created a test site in our Sandbox Server for further debugging of this bug. Reproducing the issues in a fresh/minimal installation will help us a lot in debugging and also we can troubleshoot the issue without affecting your live site. Please try the following steps and make sure the bug exists or is not on the sandbox site. 1) Click this URL to visit the Sandbox site backend - hidden link 2) Configure WooCommerce like your live site 3) Configure WPML like your live site and activate WPML add-ons 4) Install and activate YITH WooCommerce Gift Cards plugin 5) Create a test product and translate it 6) Add the product to the cart and proceed to checkout -- Thanks! Bigul

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