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This is the technical support forum for WPML - the multilingual WordPress plugin.

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July 23, 2024 at 10:17 pm #15994965

hesiquiaL

Background of the issue:
I purchased WPML recently and I was able to translate everything on the site except for the WP Chat App (WhatsApp) button on my page. I see the two accounts under the WP Chat App plugin - 1 for English and 1 for Spanish, which have different shortcodes.

Symptoms:
Once I did the translation from English to Spanish, the WP Chat App button now only shows on the English page. I can't seem to get it to show up on the Spanish page.

Questions:
How can I get the WP Chat App button to show up on the Spanish page after translation?

July 23, 2024 at 10:49 pm #15995039

hesiquiaL

I was able to modify the WhatsApp Accounts entry under post types translation to Not translatable and that made the button appear. I may have changed it when trying to get it to work.