This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to view their invoices in the WPML / Translation Management / Tools / Invoice section, as the page was displaying a blank screen. Despite updating themes and plugins, deactivating all plugins except WPML, switching to a default WordPress theme, and confirming that WPML domains were not blocked by their hosting provider, the issue persisted. The client also noted that the 'search past invoices' dropdown was missing from their account panel.
Solution: We initially suggested checking an existing support ticket for a potential solution and confirmed that invoices should be automatically sent via email. When the issue seemed to be related to a theme or plugin incompatibility, we offered to send the invoice directly via email and did so. We also offered to investigate further by requesting temporary access to the client's site. However, before we could proceed, the client informed us that after migrating their site to a server located in Europe, the invoice page was accessible again, suggesting that the issue may have been related to server settings on the original US server.
If you're experiencing a similar issue, we recommend checking for any existing solutions in our support forum and ensuring that your themes and plugins are up to date. If the problem persists, please don't hesitate to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Keep in mind that the solution provided here might be irrelevant due to being outdated or not applicable to your case. If you need further assistance, please contact us in the WPML support forum.
0% of people find this useful.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I go to WPML / Translation Management / Tools / Invoice
I expected to see:
My invoices
Instead, I got:
A blank page
Hello,
We need to download the last invoice ASAP.
When I open the Invoice Tab, the page become blank.
There is many users that seems to have the same problem, but no solution given.
There is a js error on run.js in the console log.
I tried everything :
- All my themes and plugins are up to date
- I have deactivated all plugins except WPML
- I switched to Twentysixteen theme
- I have activated WP_DEBUG : nothing concerning WPML
Also, I have searched in my account on WPML website, the "search past invoices" dropdown, but this search field in not present...
So, no solution seems to work, and I am unable to download invoices...
Is this a bug on your side ?
Can you get back to us and send us the invoice of 62.79€ from 2024-03-04 ?
I asked our hosting provider.
He confirmed me the WPML domain are blocked from the server.
Also, I checked the installer support section, and everything is OK.
I have tried to unregister and then register again our website, and it doesn't resolve the issue.
As mentioned in my ticket, I already tried to download the invoice from my account panel, but the "search past invoices" dropdown is not present, as you can see in the attached image.
Do you know if there is a problem on your side please ?
It really look like a problem on youyr side as I have tried all the solutions your are giving.
Are your team working on correcting this issue ?
I looked in the support forum, and the issue seems to be reported since december 2023.
Thank you for sending us the invoice by mail.
The email is from my coworker, currently in vacation. No problem.
As mentioned in my first message, I have already tried to desactivate every plugin except WPML, and switched to one of the WordPress default theme. So, it looks like the issue is not due to an incompatibility with plugins or theme.
If you would like us to continue to investigate this matter, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Just notice that this will take some time.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
