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[Escalated to WPML Developers team] Issue with embeded video link from Gumlet -

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Supporter timezone: Europe/Zagreb (GMT+02:00)

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This topic contains 5 replies, has 0 voices.

Last updated by Dražen 4 months ago.

Assisted by: Dražen.

Author Posts
February 9, 2025 at 7:54 pm #16684597

viliamM

Background of the issue:
I am trying to use the Gumlet service to embed a video link on a page using the Divi builder. I use the Code module to add the code generated by Gumlet. The video displays correctly in the default language, but not in the English version. When I manually add the code in the English version, it works until I translate the page. I noticed that WPML adds some comments tags in the translation editor, which might be causing the issue. Link to a page where the issue can be seen: hidden link

Symptoms:
The video is not displayed in the English version of the page, showing just an empty block. Manually adding the code works until the page is translated.

Questions:
Why does the video not display in the English version of the page?
Do WPML comment tags in the translation editor affect the video display?
February 10, 2025 at 8:23 am #16685426

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us.

As far I understand, code should not be translated via WPML editor, since it does show there it breaks the code on saving translation so that is why it does not work.

I created a minimal installation of WordPress, WPML, and all necessary WPML add-ons, and themes.

You can access the WordPress dashboard using the link below:

- hidden link

Please try to replicate the issue with a simple example page.

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Regards,

Drazen
February 10, 2025 at 11:22 am #16686607

viliamM

Hi,

I have installed the Divi builder and created the sample page - hidden link. I have added the link to the video - and then translated.

I have then checked - when the page is in English - the video displays fine. When I switch it to Spanish - the video is not displayed.

So it behaves the same as on my website.
February 10, 2025 at 12:59 pm #16687194

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I checked and it seems your code had some space and line breaks inside it so it caused an issue with translation. I have removed it, so your code looks like this:

<div style="position:relative;aspect-ratio:16/9;">
      <iframe loading="lazy" title="Gumlet video player" src="<em><u>hidden link</u></em>" style="border:none; position: absolute; top: 0; left: 0; height: 100%; width: 100%;"
allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture; fullscreen;">
          </iframe>
    </div>

Now if you translate it it works fine: hidden link

Please try on your website and let me know if that works.

Regards,
Drazen
February 10, 2025 at 1:40 pm #16687371

viliamM

Hello,

yes, it works fine when I remove all line breaks and free spaces from the code.

What shall I do now?

Why your plugin cannot honor the same line breaks and spaces as in the original (source) code?

I suggest that for the code modules, your translation engine shall not do anything, just copy the original content.

When I tried to do it manually - I received the error, that WPML comments were not used although I used them all.
February 10, 2025 at 2:06 pm #16687713

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

The general recommendation is to format the code properly without unnecessary extra spaces. As you can see in the next example:

- hidden link

I am also escalating this to our 2nd tier for 2nd opinion if this can be improved or avoided somehow from our side.

In the meantime, I suggest you follow the workaround suggested.

I will update you when I have some news.

Regards,
Drazen