Issue with WPML Site Registration: “Site key not matching”

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Last updated by artakG 2 months, 2 weeks ago.

Assisted by: Dražen.

Author	Posts
August 19, 2025 at 10:24 am #17330785
artakG	Background of the issue: Our website’s WPML account was transferred to a user who no longer remembers the login credentials. I generated a new account key and unregistered the old registration key from the site. Symptoms: The new key is not being accepted and I receive the error: 'Unable to register: Site key not matching.' The 'Get a key for this site' link still shows the old key, which cannot be paid for. I’m unable to remove the old, transferred site from my WPML account page. Questions: Could you please help me resolve the issue with the site key not matching? How can I remove the old, transferred site from my WPML account page?

Author

Posts

August 19, 2025 at 10:24 am #17330785

artakG

Background of the issue:
Our website’s WPML account was transferred to a user who no longer remembers the login credentials. I generated a new account key and unregistered the old registration key from the site.

Symptoms:
The new key is not being accepted and I receive the error: 'Unable to register: Site key not matching.' The 'Get a key for this site' link still shows the old key, which cannot be paid for. I’m unable to remove the old, transferred site from my WPML account page.

Questions:
Could you please help me resolve the issue with the site key not matching?
How can I remove the old, transferred site from my WPML account page?

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