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[Closed] Issue with WPML word count – Incorrectly counting excessive words on some pages - I need urgent he...

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Last updated by Lauren 6 months ago.

Assisted by: Lauren.

Author Posts
February 25, 2025 at 3:12 pm #16746673

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for reaching out and expressing your concerns. I apologize for any inconvenience this issue has caused and understand the urgency of the matter. I wanted to mention that we did not receive any response to our previous reply on February 18th where we requested further cooperation in troubleshooting this issue. I will need to be able to install File Manager or get a copy of the site so that I can further investigate, if you would like me to. We appreciate your patience and would like to help resolve this matter.

You can find the WPML refund policy and request process here: https://wpml.org/purchase/refunds/share-feedback-about-your-experience-with-wpml/

If you change your mind and would like further assistance in troubleshooting, please let me know, and I will be more than happy to support you in any way I can.

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