This thread is resolved. Here is a description of the problem and solution.
Problem:
If you're experiencing an issue where YouTube videos only display the cover photo on product pages when WPML Multilingual CMS is activated, even in the original language, and you're using the Woodmart theme, we can help.
Solution:
1. Navigate to WPML-> Settings-> Custom Fields Translation.
2. Click on "Show System Fields".
3. Search for and set the following fields to "Copy":
-
woodmart_wc_video_gallery
-
_product_image_gallery
4. Click "Save".
5. Edit the product in the default language, make a minor edit, and update it.
6. Update its translation.
After these steps, the video should appear correctly in all languages.
If the issue persists even when WPML is deactivated, it might not be related to translation. In this case, try creating a new test product in the default language with WPML activated and add the video. Check if the video displays correctly on the front end.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 14 replies, has 2 voices.
Last updated by 3 months ago.
Assisted by: Osama Mersal.
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