Home›Support›English Support›[Resolved] JetEngine Filters are not working on the French side of our website
[Resolved] JetEngine Filters are not working on the French side of our website
This thread is resolved. Here is a description of the problem and solution.
Problem: JetEngine Filters are not functioning correctly on the French version of the client's website. Solution: We have reset the translated value to 'Chicken'. We recommend following the workaround provided in the WPML errata page for issues where JetSmartFilters' smart filters for custom fields are not translated in secondary languages. You can find the detailed steps here:
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance. You can do so by visiting the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Hi there, I am following up on the chat you had previously with Mateus. I checked the backend and it appears that the product filter is filtering based on custom fields. How are you creating the custom fields, and where can I find them on the backend of your site?
I was able to locate the product post type, and I see the filter field, but where are you actually creating the custom field? How do you create the field so that it shows up on the product type page edit screen?
I think I found the issue. Please go to the product post type and manually enter the French translation. If you open that, you will see that the filter values are still showing in English there, and this may be why the filters aren't working. Go to this link and manually enter the translation for one of the filters. I tested this by changing Chicken to Poulet for both the value and the label. Now, if you go to hidden link and select Poulet, i see French results. Can you let me know if you see the same?
