[Resolved] Language switcher does not show up in one of the language

Hi there.

That is pretty weird, indeed.

1. I have noticed that your website’s WP Memory Limit is 40MB. The WP memory limit needs to be increased as the minimum requirement for WPML is 128Mb WP Memory Limit: https://wpml.org/home/minimum-requirements/

❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌

Please add this to your wp-config.php file to increase WP memory:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy blogging. */

These settings can be limited directly by your hosting provider, so, if that’s the case, I recommend you to contact and ask them to modify them directly. If you can get even higher values It would be great.

Please make sure you have updated the values successfully, You can verify them from WPML >> Support page.

2. If that doesn't fix this, can you please make sure that you clear all the caching from any of the caching plugins that you have active on the site + clear any server / cdn caching?

3. If that doesn't fix this, please go to WPML > Languages > Menu Language Switcher > Remove it and re-add it again and see if that fixes it.

Please let us know how things go.

Mihai Apetrei

Thank you for the update.

Yes, the fact that it looks a bit different is due to the fact that you had set different settings on the one before. You can go on WPML > Languages > Menu Language Switcher > and turn the switcher into a "List style" instead of "Dropdown style", you can also uncheck multiple other boxes like NOT showing the current language etc.

Thank you for trying all those steps.

Then, I'm guessing that there might be a chance that this issue might be caused by either the active theme or (at least) one of the active plugins.

Can you please let me know if this issue happens even when only the WPML plugins are active and you are using a default WordPress theme?

Please try the following steps so that we can test for a compatibility-related issue:

- create a full website backup
- disable all plugins except WPML and its add-ons
- check if the issue is happening again

- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated

- switch to a default theme like TwentySeventeen

- try to recreate the issue now

If you have the chance, it would be best to do this in a staging (testing) environment.

Please let us know how that goes and if following any of these steps solved your issue or brought any change.

We will be waiting for your response.

Mihai

Hi and thank you for the credentials and the extra information.

I can confirm that I was able to log in successfully.

I am spending more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

Hi François.

I did not get back to you yet because I am still investigating this issue.

I will need your written approval to be able to duplicate your site using a plugin called "Duplicator" and test your site on a testing environment so can you please let me know if this is ok with you?

After we find a solution for this, the duplicated site will be deleted.

Also, please create a full website backup before answering.

Kind regards,
Mihai

Thank you for the approval!

I will continue with the investigation and, as soon as I have any updates, I will get back to you.

I'm leaving the ticket assigned to myself for now.

Mihai