Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 -

Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: 

This topic contains 9 replies, has 2 voices.

Last updated by Dražen 10 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
August 16, 2024 at 10:54 am #16078034

cardiff-and-valeU

Background of the issue:
I've added a new post to the 'News' section of this website and despite using WPML to add a welsh translation, when both pages are published , the button to switch the page from English to welsh is not visible at the top of the page

Symptoms:

Questions:
how can I fix this?

August 16, 2024 at 11:09 am #16078070

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

can you let me know how can I see the issue, I am checking your news page and I can see it just fine: hidden link

Regards,
Drazen

August 16, 2024 at 11:47 am #16078179

cardiff-and-valeU

hidden link its fine on the news page but within the actual post itself it is not visible

August 16, 2024 at 12:17 pm #16078244

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

edit that post in the backend and make sure the pencil icon is showing for 2nd language, which means it is 100% translated. If the pencil icon is there, from top bar switch to 2nd language and make sure that your post is published.

Regards,
Drazen

August 16, 2024 at 12:51 pm #16078309

cardiff-and-valeU

I have checked both those things its fully edited and published and the language switcher still isnt visible

August 16, 2024 at 12:58 pm #16078327

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

August 16, 2024 at 2:08 pm #16078546

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I checked but something weird is happening, for example, it started showing that there are no menus on your website, when you check Appearance> Menus.

Can you please try next:

1) Make sure you have a backup.

2) Leave active only wpml plugins, disable all other and switch to WP default theme and check if the same issue happens and if you can add a new language switcher.

3) If the issue still happens, please check with your hosting if you are maybe using an object cache and try to disable it for a moment.

Let us know how it goes.

Regards,
Drazen

August 19, 2024 at 1:28 pm #16083894

cardiff-and-valeU

Thanks, just looking at my website now it appears that the language switcher is no longer visible on any page? How do I reinstate this please?

August 19, 2024 at 1:41 pm #16084011

cardiff-and-valeU

The attached is what displays now when I try and access any page on the welsh site- please advise as soon as possible

Capture14.PNG
August 19, 2024 at 1:43 pm #16084027

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

as I have explained before, there are some weird issues happening and some data is showing and missing randomly, which is why I suggested steps to follow in my last reply.

Please try them and let me know how it goes.

Regards,
Drazen

The topic ‘[Closed] Language switcher not displaying on english version of new post’ is closed to new replies.