This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needed to change an existing WPML license on a running website due to new ownership and was concerned about losing translations if the WPML Plugin was uninstalled.
Solution:
We assured the client that translations are stored in the database, so they would not be lost when updating plugins or changing the WPML key. We recommended the following steps:
1. Create a full backup of the website.
2. Generate a new key for the domain from the WPML account, which can be accessed here: https://wpml.org/account/sites
3. Copy the new key.
4. Navigate to the website's backend.
5. Go to Plugins > Add New > Commercial.
6. Unregister WPML from the old key and re-register it with the new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 1 reply, has 2 voices.
Last updated by 9 months, 1 week ago.
Assisted by: Mihai Apetrei.
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 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
