Logo does not change on smartphone

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client translated the site logo added to the Woodmart theme but it's translated only on desktop. On mobiles, all the languages still show the same logo.

Solution:
We checked the header settings and the logo was added in different elements for mobile and desktop. The desktop uses HTML block element while the mobile uses a logo element.

To translate the mobile logo, please try the following steps:

1- Get the Logo image ID from the media library
2- Go to WPML-> String Translation-> Translate Admin text, and search for the ID
3- Add the ID to the String Translation
4- Get the translated Logo image ID from the media library
5- Go to WPML-> String Translation, and translate the ID

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Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 3 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
March 3, 2024 at 7:30 pm #15367196
cesareC-10	Hi, From desktop everything is perfect but seen on smartphone the logo does not change when the language is changed. Any solution? Thanks
March 4, 2024 at 12:44 pm #15369424
Mohamed Sayed	Hi Cesare, Thanks for contacting WPML support. 1. To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/ 2. I checked the site and it shows different logo image files for mobiles, please try the following steps to translate it: - Get the mobile Logo file URL from the media library - Go to WPML-> String Translation-> Translate Admin text, and search for the URL - Add it to the String Translation - Get the translated Logo URL from the media library - Go to WPML-> String Translation, and translate the URL there Let me know please if that helps. Kind regards, Mohamed
March 4, 2024 at 7:19 pm #15371803
cesareC-10	I've already done it, in fact from desktop the logo changes. Only on smartphones there is the problem but I can't find any other strings Thanks
March 4, 2024 at 9:39 pm #15372282
Mohamed Sayed	I would need to request temporary access (WP-Admin) to investigate the issue further. Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website first❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
March 5, 2024 at 10:20 am #15373597
cesareC-10	Hello and thank you, I have published copy where you can operate without problems. The access token is valid for 1 month. Once the problem has been solved, I will then reply on the site in production. If you need to access the files, you will find the file manager installed in WordPress. hidden link Thanks again, I'm waiting
March 5, 2024 at 4:50 pm #15375715
Mohamed Sayed	Hi, I checked the header settings and the logo was added in different elements for mobile and desktop. The desktop uses HTML block element while the mobile uses a logo element. To translate the mobile logo, please go to String Translation and search for the logo image ID instead of the URL then translate it. You can get the ID by editing the image file in the Media library then checking the URL (Please check the attached screenshots).
March 7, 2024 at 4:06 pm #15385823
cesareC-10	Thanks