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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 8 replies, has 2 voices.

Last updated by Osama Mersal 8 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
March 18, 2024 at 9:55 am #15419930

martinD-95

When i use the translate button to see the translated version of my website at the frontend, the inpage menu's are broken en not displayed propperly.

For instance: hidden link
This is how it should be: hidden link

March 18, 2024 at 10:57 am #15420462

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please let me know how this menu is created and translated. It would be very helpful if you could share screenshots or a screen-recorded video while reproducing the issue.

Best regards,
Osama

March 18, 2024 at 11:10 pm #15423598

martinD-95

Hi Osama,

In attachment some screenshots. After translation the layout crashes…

Page after translation zoomed in.jpg
Page after translation 1.jpg
Page as designed in dutch.jpg
March 19, 2024 at 10:42 am #15425580

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and Theme and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

March 23, 2024 at 2:13 pm #15443200

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and found that the translated page doesn't have the same layout as the default language page. (Kindly check this hidden link)

After checking further, I noticed that the translated pages use the WordPress editor, not your page builder, so it could be a compatibility issue.

Please log in to this sandbox site and install the "Colibri" builder. Then, please create a page with the same layout and translate it. (hidden link)

If the issue is replicable, please let me know how to reproduce it.

Best regards,
Osama

March 23, 2024 at 2:50 pm #15443234

martinD-95

Hi,

Thanks for your enquiry. We are having problems with Colibri with several plugins. So today we have decided to build a completely new site with a different theme in a sandbox.

Do you have a theme where you can express your preference?

March 23, 2024 at 4:17 pm #15443331

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Here is our theme compatibility list. It could help you choose a new theme for your site. (https://wpml.org/theme/)

Best regards,
Osama

March 25, 2024 at 9:30 am #15445430

martinD-95

Hi,

In the new Astra theme, everything works fine as far as I can see.

I only miss the little floating language selection widget on the side of the screen.

Is this a separate addon I need to install, or a tick box I need to set?

March 25, 2024 at 12:38 pm #15446763

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Which language switcher do you mean? Would you please share a screenshot of the language switcher?

Please check the following guides about language switchers:

1) https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

2) https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/adding-language-switchers-using-php-and-shortcodes/

3) https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/custom-language-switcher/

Best regards,
Osama

The topic ‘[Closed] Menu breaks in translation’ is closed to new replies.