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This topic contains 1 reply, has 2 voices.

Last updated by Nicolas V. 1 year, 9 months ago.

Assisted by: Nicolas V..

Author Posts
September 6, 2023 at 3:39 pm #14353829

David Cole

I am trying to: Update a custom link menu item, (title: Research, Policy, Data link: data.one.org) however I've not been able to translate the menu item in French via the WP Menus Sync page, I can see the translated string (see screengrabs), however this is not appearing on the front-end of the site (see screengrab). The menus are synced, I can see the string translation, but it does not display on the site.

I expected to see: The menu item translated to Recherche, expertise, plaidoyer

Instead, I got: The menu item remains Research, Policy, Data

I can't provide a link to the site as this is in development and behind a firewall.

CleanShot 2023-09-06 at 16.33.04@2x.jpg
CleanShot 2023-09-06 at 16.32.53@2x.jpg
CleanShot 2023-09-06 at 16.32.17@2x.jpg
September 7, 2023 at 2:55 pm #14360883

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Welcome to the WPML support forum.

Few things to check:
- Make sure that you not only translated the menu label but also the link itself
- Purge any cache you might have (Server side or from a plugin)
- If you're using a page builder, you might need to re-save the header and its translation

If the issue persist after that, could you please provide me with a temporary admin access (wp-admin and FTP) – preferably to a test site where the issue has been replicated – so I can further investigate.

I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.

The topic ‘[Closed] Menu string translation not working’ is closed to new replies.