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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 18 replies, has 0 voices.

Last updated by Kor 5 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
July 14, 2025 at 2:45 pm #17234472

jordanP-2

Hi Kor,
Thanks for the follow-up. To avoid any issues caused by differences in themes or plugins, you can take a backup of the site I shared and work directly there. This way, since several plugins and a different theme are installed, the problem can be reviewed and fixed without obstacles caused by these differences.

Let me know if you need anything else.

July 15, 2025 at 7:01 pm #17239495

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I have a copy of the site using the Duplicator plugin and I’ll check and get back to you as quickly as possible.

July 16, 2025 at 6:46 pm #17243452

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I don't have a solution for this and I will need to escalate this further to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.

July 24, 2025 at 6:34 pm #17269044

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Our 2nd Tier Support team is unable to use the Duplicator package I've created on your site. So, I’ve generated a new backup using a different plugin, which you can find here:
hidden link

Could you please upload the latest backup copy to Google Drive and share the download link with me? I attempted to download it, but the process fails around the 900MB mark.

Thanks in advance!

The topic ‘[Closed] Missing ACF and Gutenberg fields in WPML translation editor’ is closed to new replies.