[Escalated to 2nd Tier] Missing Credits After Translation Stuck

Please enable the WordPress debug log so we can check if any PHP errors are being generated:

1. Edit your wp-config.php file and insert the following lines just before the line
/\* That's all, stop editing! Happy publishing. \*/

   define( 'WP_DEBUG', true );
   define( 'WP_DEBUG_LOG', true );
   define( 'WP_DEBUG_DISPLAY', false );

2. Reproduce the issue by following these steps:

* Go to: hidden link
* Find the post titled "Introducing Legacy Mode: Unifying Measurement Standards"
* Send it for automatic translation (see the screenshot I shared)
* Wait 1–2 minutes to see if the translations get published or if you get the error "The xliff file could not be read."
* If the error happens, check whether it was recorded here: hidden link
(For reference, the last entry was for ATE Job ID 158605836 on 2025/09/10 11:57:04 AM.)

3. Locate the debug log file in:
/wp-content/debug.log

4. Copy and paste the latest 20 lines or so from the log here. Please make sure to censor any sensitive information before sharing.

Also, please check if the same issue appears under these conditions:

* With only WPML plugins active (and any page builder, if that’s used to create the content). This will confirm if another plugin is interfering.
* With the theme set to a default WordPress theme like Twenty Twenty. This will confirm if the issue is related to your theme.

If the credits will be spent again (but should not be as I see the translation already done in our system), I will refund these credits.

This helps as it tells us that XLIFF (XML) file is broken and SimpleXML can’t parse it, but I'm not sure why.

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size.

You can find more information about the process here:
https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support

Please confirm if this approach is acceptable to you!

I've deployed the site to my localhost and I get the same:

[19-Sep-2025 09:36:59 UTC] PHP Warning:  simplexml_load_string(): Entity: line 34: parser error : Extra content at the end of the document in C:\Apache24\htdocs\new1\wp-content\plugins\sitepress-multilingual-cms\classes\xliff\class-wpml-tm-xliff-reader.php on line 21
[19-Sep-2025 09:36:59 UTC] PHP Warning:  simplexml_load_string(): s":[],"widgetType":"text-editor"}],"isInner":false}]]]></script></a></p></a></p> in C:\Apache24\htdocs\new1\wp-content\plugins\sitepress-multilingual-cms\classes\xliff\class-wpml-tm-xliff-reader.php on line 21
[19-Sep-2025 09:36:59 UTC] PHP Warning:  simplexml_load_string(): 

This occurred when I tried to translate Introducing Legacy Mode: Unifying Measurement Standards.

Can you give me 1-2 other URL where this occured (where translation did not apply? I'd like to check if this is per-page issue or something else, as I see that many of the pages and posts actually got translated without issues.

Thanks for letting me know. I’ll look forward to your follow-up when you’re back.

I downloaded and analyzed XLIFF files that fail, the error we get is:

Opening and ending tag mismatch: source line 34 and script, line 34

Can you tell me if home page hidden link or any of the posts (hidden link) have some scripts added as a part of the content (through HTML code widget or similar)?

Because that <script> block is Calendly’s embed widget, it loads Calendly’s external widget script:

<script src="<em><u>hidden link</u></em>" ...></script>

I am trying to access hidden link, but I keep getting 503 Service Unavailable. It works in Elementor though.

Can you check this?

I am checking this with our 2nd tier and will keep you posted.