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[Closed] Mobile responsive contents from Divi cannot be translated

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
February 28, 2024 at 3:55 pm

fomicom

For my landing page hidden link all translations have been done and everything looks OK on desktop.

However, on mobile, some of the tekst is not translated and stays in the source language English.

For example on the screenshot : ‘what is a thermal or cold bridge’ and the first alinea of the text is not translated to German. Although it is on desktop.
February 28, 2024 at 4:58 pm #15355243

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket and please let me know how it goes.

March 4, 2024 at 2:15 pm #15370059

fomicom

Hi,

I have duplicated the page, and added the Dutch translation with the advanced editor. But I have the same issue. On desktop translation is OK, not on tablet and smartphone.

March 4, 2024 at 4:35 pm #15371291

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please grant me full administrative access again? Or could you clone the site to another staging URL so that I could investigate this further for you?
March 5, 2024 at 12:18 pm #15374416

fomicom

You have access again. Thanks for your help. Regards, Wim

March 5, 2024 at 4:19 pm #15375509

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

The topic ‘[Closed] Mobile responsive contents from Divi cannot be translated’ is closed to new replies.