This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where the WPML dropdown click switcher works in desktop view but fails in mobile view. The switcher does not function with the popup effect in mobile view.
Solution:
We recommended the client to first ensure that all WPML plugins are updated to the latest versions. Here are the steps we suggested:
1) Navigate to Plugins > Add New > Commercial and click "Check for updates" to update WPML plugins to the latest versions.
2) Create a backup of the site before proceeding with further steps.
3) Disable all other plugins, leaving only WPML plugins active, to check if the issue persists.
4) Switch to a WordPress default theme to see if the issue still occurs.
If these steps do not resolve the issue, it might be due to outdated information or a specific case not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 4 replies, has 1 voice.
Last updated by 4 months, 2 weeks ago.
Assisted by: Dražen.
