Background of the issue:
I am trying to set up multicurrency functionality on my WordPress site using WPML. I followed the article about setting Multicurrency on Elementor.
Symptoms:
Multicurrency doesn't convert currencies correctly and doesn't change the currency symbol after switching.
Thank you for contacting the support and our apologies for the delay due to load in the support.
Before proceeding further, may I ask you to try the following please?
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WooCommerce and WCML.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
Please let me know your findings and I'll try my best to help you further on the matter.
Regards.
P.S.: I've removed access link from your previous public message. Please do not share any sensitive information or it may appear public and pose security risks. Our support 'll ask for such information when needed and 'll enable private message to keep it safe.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
I checked in your site and it seems to work fine as expected. Please watch my screen recording hidden link.
I tried with and without other plugins, as well as, with another theme. I only updated WooCommerce and Elementor while lot of other plugins are still the same.
I also added the currency shortcode to Product single page template and then translated it to German and French (only) for testing. In the video the currency switcher you see, is coming from that shortcode in the template.
Price is the same for USD and EUR because you've set 1 USD = 1 EUR in WCML settings.
Can you please check and let me know if I've missed anything? I'll also recommend updating plugins to the latest versions to avoid any confusion and/or conflicts.
