We are facing a strange wordpress/woocommerce/wpml behavior:
We have two language configuration (English and Lithuanian, English as default) and in the product attributes we wanna have same amount of attributes for each language, meaning all attributes translated in both languages.
But it seems almost impossible to achieve, because extra attributes in Lithuanian language appears in English language with unique generated names. If we delete those and assign English ones to products - after some time the issue reappears!
Also - some counters in the right column are also lying - if we click on 'juoda-2' counter which says '0' items assigned - on the following page list we see one product assigned. So, again, very strange behavior.
Next, on the product edit page (most of our products are variable products) attributes are also randomly changing. Initially, then we launched the shop, everything was OK, but now some products in English have Lithuanian attributes assigned.
Don't know if this is releated issue, but the site URL sometimes also shows taxonomy in mixed languages, in example: hidden link
where "rubai/sukneles/storo-trikotazo-sukneles" part shoud be in enhlish too..
Link to a page where the issue can be seen:
staging.dresslemuse.com
I expected to see:
All woocommerce taxonomy fixed - equal amounts of attributes translated in both langauges. We can fix that manually once again. That's not the big issue. The big issue is making sure it won't happen again. So we want to understand the reasons behind this.
Hi Bobby,
If I understand correctly you are having trouble with extra randomly generated attributes?
yes, randomly generated attributes + mixed language URL (we think that it is related)
Are these attributes generated without your input?
yes, without our input
What are your results after running the WCML troubleshooting actions?
I've tried to run 'Clear invalid strings' command as it seems closest to our issue: 'strings that are duplicated or assigned to the wrong language', but it found 0 invalid strings. Other commands seems unreleated.
Also tried to sync duplicate terms (product color attribute in particular) It synced terms from EN to LT language but it also synced all wrong terms too, meaning those with '-2' ending in slug name.
We want to avoid fixing all terms manually because we don't know what causes duplicates to appear. Maybe a cache is taking part in this? We use redis object cache, cloudflare cache and lightspeed cache (but lightspeed cache is OFF for logged in users).
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Please share the access details in the private field reply box as this is a public access forum and sharing them publicly can put your site's security at risk.
You are welcome to add na/na for FTP, FTP is great when we need to manually activate/deactivate the WPML plugin or to retrieve a debug log, however, it is not needed at the moment and you can add na/na to skip it.
go to WooCommerce >> WooCommerce Multilingual > Attributes tab and select an attribute then press the "Synchronize attributes and update product variations" button
This automatically generates variations for translated products corresponding to recently translated attributes.
We've updated the woocommerce and wc multilingual plugins and tried to sync product color atribute as you mentioned. Upon doing so, I went to Products > attributes list and near color attribute in the list I click Configure terms and inspecting the list I noticed that each language now has the same amount of colors assigned which looks good, but upon careful inspection I've noticed that the problem is still there (screenshots attached) there are Lithuanian attribute in English list and says it has 0 products assigned, but if I click on that 0, it opens a list with two products which actually has that Lithuanian color atribute assigned, not the English one. You can inspect yourself.
Is this issue so far affecting only the color attributes? What about the rest of the attributes.
In the front end and backend of the products (edit page)are the attributes showing ok, and is this issue only affecting the counter?
Which plugin are you using for the swatches (colors)
Also, please verify our access is still valid as I am not able to login to the backend to further review.
The topic ‘[Closed] multiple woocommerce taxonomy translation issues’ is closed to new replies.
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