My translated products are not showing up on the product category pages

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 9 months, 3 weeks ago.

Assisted by: Mateus Getulio.

Author	Posts
September 17, 2024 at 2:40 pm #16189289
jasonM-39	Background of the issue: I'm trying to add my translated products to the product category pages on the Spanish site. There are over 200 Spanish products published and live. Symptoms: The translated products don't show up on the website unless you have the exact URL. They aren't in the product category pages. Questions: Why are my translated products not showing up on the product category pages? How can I make my translated products appear in the product category pages?
September 17, 2024 at 6:27 pm #16190180
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello Jason, Thanks for contacting us. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. Could you please follow the below steps and let me know how it goes: 1. Please take a backup of your site first for safety reasons. 2. Please Go to Woocommerce >> Woocommerce Multilingual >> Settings tab >> Troubleshooting link (bottom right) > Select the below options: - Sync products variations - Fix translated variations relationships - Update Products Count - Sync product categories - Sync product stock quantity and status And click on the 'Start' button. 3. If still an issue persists, please try the below steps: 3.1. Please go to WPML >> Support >> Troubleshooting page and press the below buttons: - Clear the cache in WPML - [Products] Synchronize posts taxonomies - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Set language information Thank you, please let us know if it helps Mateus

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