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Tagged: Exception
This topic contains 24 replies, has 0 voices.
Last updated by Webest 1 day, 10 hours ago.
Assisted by: Lucas Vidal de Andrade.
| Author | Posts |
|---|---|
| April 9, 2026 at 12:45 pm #17959425 | |
|
Webest |
Hi, I’ve activated the WP Rentals theme and the required plugins on your sandbox, and everything is working correctly - including listing translations via both the WPML Translation Editor and the WordPress Editor. In that case, what could be causing the issue on our staging? Could it be some specific WPML settings? |
| April 10, 2026 at 5:21 am #17960999 | |
|
Marcel Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00) |
Hi, Thank you for your update. It looks like we can rule out any general compatibility issues. The next step would be to review your WPML configuration, specifically the “Languages” and “Settings” sections—and compare them with a working setup. Additionally, please check whether anything on the server side might be influencing this behavior, such as third-party plugins, mu-plugins, caching mechanisms, or server settings. Best regards, |
| April 15, 2026 at 10:49 am #17970900 | |
|
Webest |
Hi, I've compared the server settings, PHP versions, and the options in the 'Languages' and 'Settings' sections. I found a few differences, but changing them didn't resolve the issue. However, I noticed that everything works perfectly when using the 'Legacy Classic Translation Editor' (see screenshot attached). As soon as I switch back to the Advanced Translation Editor (with automatic translations), the problem returns. Could this help in identifying the root cause of the issue?" |
| April 15, 2026 at 1:41 pm #17971616 | |
|
Marcel Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00) |
Hi, It’s possible that something in the XLIFF translation file sent by the plugin is causing the issue. I’ll look into this and keep you updated. Best regards, |
| April 23, 2026 at 10:28 am #17989881 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00) |
Hello there, Marcel is off for the next few weeks, so I'll be handling this ticket - I've thoroughly read through it, so I'm top of what's happening. The back end of the staging website is no longer accessible. Can you please share admin access with us again? The private fields are enabled. |
| April 23, 2026 at 5:46 pm #17991055 | |
|
Webest |
Hi Lucas. Thanks for the info. Today we started migrating stg to prd and we need stable versions, so we've disabled your access. I'll let you know next week if we need any help. Cheers, |
| April 28, 2026 at 12:34 pm #17999769 | |
|
Webest |
Hi Lucas, The migration is complete now, so your backend access should now be restored. We would be very grateful for your assistance.. |
| April 28, 2026 at 12:53 pm #17999837 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00) |
Thanks for sharing. I'll update you as soon as I have new information. |
| April 30, 2026 at 9:22 am #18004950 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00) |
Hello there, The issue was fixed from our side. We confirmed that on staging. Can you please check and confirm? |
| May 6, 2026 at 9:40 am #18016759 | |
|
Webest |
Hi, |
