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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client changed the z-index of some content to make a panel overlap, but afterward, the content disappeared from the translation manager. The content was part of a global element in Divi, which caused issues with WPML.
Solution:
We recommended the client to provide more details about how the panel and text were added, such as whether it was through a page builder, theme options, or custom code. We also suggested temporarily removing any customizations to see if the content becomes translated again. Ultimately, the client discovered that disabling the 'global element' setting in Divi resolved the issue, allowing the translation to appear again.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 5 replies, has 1 voice.

Last updated by clare 2 weeks ago.

Assisted by: Andrey.

Author Posts
March 30, 2026 at 11:47 am #17936342

clare

I changed some content to be on a higher z-index. so the panel would overlap.
This content has now disappeared from the translation manager.
You can see the 2nd panel (attached) on the left on this page which is still in english, title 'digital Audio Guide' hidden link
thanks for your help.

March 31, 2026 at 12:01 pm #17939878

clare

thanks for any help on this problem.

April 1, 2026 at 2:42 pm #17943697

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please provide more information about how this panel and the text were added? For example, was it done via a page builder, theme options, or custom code?

Also, could you try temporarily removing any customizations and check whether the content becomes translated?

Please include more details about:
• What changes were made
• Where exactly they were applied

This will help me better understand the issue and assist you more effectively.

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

April 2, 2026 at 2:28 pm #17946437

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the details.

Could you please share screenshots showing where you adjusted the z-index?

You’re correct—the widget content is not appearing in the Translation Editor, which is likely why it isn’t being translated.

As a test, could you please try the following:
• Temporarily remove any customizations you’ve added
• Make a small change to the original page (for example, add a letter to the title), update the page, then revert the change and update again
• Check whether the content now appears in the Translation Editor

Please let me know the results.

April 3, 2026 at 8:38 am #17947521

clare

Hi Andrey,
the page is: palmacruises.com/dolphin-watch/
the images are shown in steps.

1. modules containing text in row
2. access row settings
3. access column 1 settings
4. click advanced tab, select 'position' menu, and change z-index

i made a change to the page and resaved
it didn't make a difference.

but i've cracked it - the modules were 'global' elements.
i disabled the 'global element' and i can now see the translation.

so for future interest, a global element in divi messes up wpml.

thanks for your help.

4. change z index.png
3. column settings.png
2.row settings.png
1.moudles.png
April 3, 2026 at 9:36 am #17947668

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

but i've cracked it - the modules were 'global' elements.
i disabled the 'global element' and i can now see the translation.

That’s a great finding—thanks for sharing it. Would this approach work for you?

There are several known issues with Divi, and our team is actively working to improve compatibility.

April 6, 2026 at 8:02 am #17950888

clare

yes this can work for me as it's a small site. however, it would be good to resolve this issue in the future, for large sites, the global element is essential.
thanks