Home›Support›English Support›[Escalated to 2nd Tier] Not all subcategories showing in non-main languages on product_archive page
[Escalated to 2nd Tier] Not all subcategories showing in non-main languages on product_archive page
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
I am trying to: get all subcategories to show up on other than the main language.
Problem is as follows: I have 13 subcategories under "Apparatuur" in NL. When I switch to FR or EN, not all those subcats are being shown on the product_archive page, even though they are shown in the category widget on the left hand side... All cats are translated and the products too. How can I solve this?
Link to a page where the issue can be seen:
NL (seems to be good): hidden link
FR (not showing everything): hidden link
Login to see site: voortlabo123
I expected to see: All subcats showing in all languages.
1. System access
I am being prompted to enter a password to view the page link you included in your message. Please enter the password I need to enter in the private area that I am opening in your next reply.
2. Clarification
2.1 Are these standard product category archives? Or are these pages that are showing the products in a category via shortcode?
2.2 For the categories that are not showing up, are they using the same slug as the original language?
3. System access
If it is possible, I´d like to see how WPML is configured on your site and to confirm the behviour you are describing.
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
Would you mind doing the following basic diagnostic steps:
1. Temporarily deactivate your non-WPML plugins (except Woocommerce) and please see if the behaviour is the same when you try to display your archive page.
If the categories are now showing, then please activate your plugins one-by-one, testing the archive display each time, until you find the plugin that causes the archive page to not show a full listing of subcategories.
2. If it is the same result, please do the same test after temporarily switching your active theme to Storefront.
I would do this myself, but I do not want to disturb any others working on the site.
I wait for you reply on these tests. Of course, afterwards, you can reactivate your normal theme and plugins.
Hi,
I deactivated all plugins, still same result, even after clearing cache. I also switched to storefront without any plugins besides wpml and woocommerce, same result, not all categories are shown.
Nobody is working on the site so you can just play around if you want.
This seems to be the standard behaviour of the archive listing. If there are no products assigned to the subcategory, then it will not show up in the parent listing.
I created a test product and assigned it to category "STANDARD" and now the archive page shows the subcategory.
It was not an obvious thins since your modifed archive page does not include the number of products contained in the category in parentheses like the standard page does.
So, in conclusion, this seems to be a data management issue unnless the behavioud in the standard archive page is different (?).
Maybe a workaround is to create a dummy product that is assigned to all categories but is not purchasable (private, no price....etc.) Then your category tree will always show up.
Then something even weirder is going on... Products are assigned to that category and sub categories, bu the categroy is not showing up. I have noticed indeed that if you edit a product and save, the cat appears, only to dissappear again after a while... (hidden link)
In the categories dasboard I can see that:
GRAM has 5 products
REVCO has 0 products
When I visit the link hidden link
It shows the subcategory that has 5 products (this is expxected)
It does not show the subecategory with 0 products (it has nothing assigned to it - expected)
When I visit one level up hidden link
The page is showing the parent category : Equipement de refroidissement et de congélation
(as expected).
Please include sceenshots to make sure that we are seeing the same thing.
I cannot reproduce the behaviour you are describing in your last messages.
Hi, there were still 2 categories not showing up even though sub categories had lots of products under them (in FR). Going into 1 product and saving makes the categories re-appear, but after a while they always dissapeared again (maybe after adding new products)? The last day the cats remain showing. Could there be some problem with 2 people adding products to the website at the same time logged in as the same user?
1. I went in the website and opened one french product up per lowest level category and saved. This made all categories at top level show up again. Great! 🙂
2. I then went in the English version of those products that were missing and saved them, all categories in English showing up again! Great! 🙂
3. I go back to French to check: all categories of which I have edited the products in English have now dissapeared again in French... So there must be some interlinked problem in with the languages for those categories?
Since the new version of WPML the products want to betranslated with the new translator (in the cloud). I switched that off in the settings and said I wanted to use the standard woocommerce way (like it used to be in older version of WPML).
I do however get a warning message from WPML at the top of each product screen in another language than the default one. Could there be a problem there?
The behaviour you describe suggests a system level problem. e.g. PHP environment or server caching.
I just noticed that you still only have 40M of PHP Memory allocated to WordPress although the minimum required for normal WPML operation is 128M and if you can allocate more...then even better. https://wpml.org/home/minimum-requirements/
Please add the following line to your wp-config.php file
define( 'WP_MEMORY_LIMIT', '256M' );
Then, please try to find a way to provoke the behaviour you are describing. From what you write, it sounds like the problem is happens "sometimes" and indeterminately.
If we can replicate the error - then it will be possible to troubleshoot and investigate it.
Also, please be more clear when you write. I am not sure what you mean by
:"I do however get a warning message from WPML at the top of each product screen in another language than the default one."
The best way to report an error is to include a screenshot and describe the steps that I should do to see the same thing on your site.
I have visited a FR french product and cannot see any warning messages (see image)
I upped the memory to 256mb, site a lot faster. Very good.
I went and tried the same method again. Still same problem.
I explain in steps how you can reproduce it:
1. Go to english page: hidden link You will see that the category "Cooling and freezing equipment" is not showing up, even though there are plenty of products under subcats. (in FR it is showing at the moment: hidden link)
2. Edit this product (this is a product that is under freezing and cooling, category not showing up in EN, it is showing up in FR, as seen in step 1): hidden link . Just edit this product and save.
3. After you have updated this product, the category will show up here in English : hidden link
4. But the category has then disappeared in French: hidden link
And so you can reproduce this over and over again. Editing a product in one language (non standard) makes the category disappear in other non standard language
