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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 5 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 5 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
January 15, 2024 at 2:10 pm #15185736

ericR-42

WPML is not effectively translating the location parameter in your URLs based on the language switcher. Currently, when viewing the English version of the site, the URL appears as follows:

English URL:
hidden link

However, when switching to the French language using the language switcher, the location parameter remains unchanged, resulting in the incorrect URL:

Incorrect French URL:
hidden link

The expected behavior is for the location parameter to be translated according to the selected language, resulting in the correct French URL:

Correct French URL:
hidden link

Despite having translated locations in the backend, the WPML language switcher is not appropriately translating the location parameter in accordance with the selected language. This issue needs to be addressed to ensure consistent and accurate translation of location parameters based on language selection.

Thanks.

Screenshot_11.png
January 16, 2024 at 5:25 am #15187718

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be happy to help you with this.

Can you please preserve the urls as mentioned here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/preserve-url-arguments-when-switching-languages/

Further, We've recently rolled out a new version of WPML plugins. Could you please update your plugins to the latest version and inform me if it resolves the issue?

Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days.

If you want to expedite the process and receive the update immediately, follow these steps:
1. Go to the Plugins → Add New page.
2. Click on the Commercial tab.
3. Then, click the "Check for updates" button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Please remember to create a backup before updating, as a precaution.

Look forward to your reply.

Thanks

January 16, 2024 at 6:18 am #15187773

ericR-42

I added to preserve the URL, but now the language switcher is missing from the menu.

Screenshot_12.png
January 16, 2024 at 7:36 am #15187971

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

January 16, 2024 at 7:51 am #15188035

ericR-42

I added a location parameter in the language setting. but the location parameter from the URL does not change according to the language.

this is English language URL
hidden link

French URL should be like
hidden link

location parameter does not change.

January 16, 2024 at 11:36 am #15189577

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

January 16, 2024 at 12:05 pm #15189621

ericR-42

fixed.