Online store problem

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 31 replies, has 0 voices.

Last updated by Kor 8 months, 1 week ago.

Assisted by: Kor.

Author	Posts
June 10, 2025 at 5:16 pm #17123096
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. While opening a report for this issue, I created a new order: hidden link . Changing the order status did not affect the shipping price. Does this issue occur only with certain purchases or specific users?
June 11, 2025 at 8:30 am #17124468
boyanK	Hello, We found the issue when the amount is under certain level and there is shipping tax and "payment at delivery". For now we know it happens for orders from Greece and Croatia. For certain countries like Germany, Spain and others there is only payment by card.
June 12, 2025 at 9:35 am #17129240
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. If you check this order hidden link , I've selected Greece for the order, and the issue cannot be replicated. Could you try triggering a purchase using different user accounts?
June 16, 2025 at 9:51 am #17137914
boyanK	Hi, We made few orders from different accounts. The issue didn't appear.
June 17, 2025 at 6:25 am #17140722
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. To clarify, the issue only happens to this Username: misho ?
June 17, 2025 at 7:59 am #17141187
boyanK	Hello, It use to happen to all accounts.
June 17, 2025 at 8:31 am #17141344
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I just want to make sure I understand correctly. Are you saying that this issue used to affect all users, but now it only happens for the user with the username misho? Please confirm if I got that right.
June 17, 2025 at 8:41 am #17141394
boyanK	Hello At the moment we don't see the problem in any account. Does this mean you have fix it or it might appear again?
June 17, 2025 at 9:03 am #17141440
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I haven’t applied any fixes to your website, so it was likely just a temporary glitch. If the issue returns, please don’t hesitate to let me know and I’ll be happy to take another look.
June 17, 2025 at 11:03 am #17141973
boyanK	Hello, Another similar situation appear. When I changed the status of order #30878 to Completed it changed the price from 170.10 Euro to 1701 Euros. I had to fix it manually
June 18, 2025 at 4:14 pm #17147662
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked here hidden link and the issue is not coming from the shipping cost. How do you fix it manually?
June 19, 2025 at 6:54 am #17148714
boyanK	Hello, When we receive an order we prepare it and change the status to "completed", so the customer gets an email with conformation the order is send. When the problem appears -the change in price by the system without a reason, we set the status to "pending payment" and CHANGE/FIX the price manually to the amount it should be. This is what I meant by "FIX". This time the price change was in the price of the product, not in the shipping price. We were also surprised. I made a screen shot to send you. Then I change the price of the order to the one it should be, to send conformation to the customer.
June 19, 2025 at 5:40 pm #17152086
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This looks like another issue, and are you able to replicate this on a new purchase? Or does it happen randomly?
June 20, 2025 at 8:16 am #17153287
boyanK	Hello It happens randomly. We try to replicate, but it didn't appear.
June 20, 2025 at 3:52 pm #17154894
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your reply. I placed a few test orders using the copy of your website on my local development site, but I wasn’t able to replicate the issue you encountered. Could you try cloning the site to a separate staging environment? From there, we can begin deactivating some third-party plugins to check if the issue resolves.

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