[Resolved] Only of the published pages aren't translated at all!
This thread is resolved. Here is a description of the problem and solution.
Problem: The client published a new page on the English version of their site, but it did not translate to the German version. The error log indicated 'No site key found for this website', preventing the translation process. Solution: We recommended re-registering the website with WPML to resolve the issue. Here are the steps we suggested: 1. Visit https://wpml.org/account/sites and remove the website from the list. 2. Add the website again and copy the newly generated key. 3. In the website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the newly copied key. 5. Make a minor edit to the original page (like adding a blank space) and save. 6. Go to WPML > Translation Management and resend the page for automatic translation.
If these steps do not resolve the issue, we advised the client to update us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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Background of the issue:
I published a new page on the English version of my site hidden link, but it didn't perform translation on the DE version. I noticed an error in the Advanced Translation Editor Error Logs stating 'No site key found for this website'.
Symptoms:
The new page on the English version is not translated to the DE version. Error log shows 'No sitekey found for this website'.
Questions:
Why didn't the new page translate to the DE version?
What does 'No sitekey found for this website' mean in the error log? Though I see it is connected
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
In this case, it's best to re-register the website. Please follow these steps:
1. Go to wpml.org/account/sites and remove the website from the list;
2. Add it again and copy the newly generated key;
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site";
4. Register the website again, with the key you copied in step #2;
5. Make a small change on the original page. You can add a blank space and save;
6. Go to WPML > Translation Management, and re-send the page to automatic translation;
If that does not help, one of my colleagues will soon come to continue support.
If I de-register and register again, what happens to the content on our website’s German version? Will it be affected? Additionally, could you confirm whether the debug information also indicates that the key is not connected?
I can confirm that if you simply create a new registration key for wpml.org it will not affect any of your existing work and that it's a safe procedure.
The debug information will not show me if your site key is connected properly.
The site key is used to let WPML know that this is a valid and purchased license but it does not store translations work.
If after doing so the issues with the automatic translation continue please update me here as we will need to take a closer look.
I followed the suggested steps, de-registered and registered again with a new site key. However, when I try to add the page for automatic translation, it still shows the English version on the review section! Here is the link to the page - hidden link
Would it be possible to hop on a quick chat or call to get this sorted?
Also, I noticed that the Menu is showing in English on the DE version too!
Unfortunately there is no option at the moment to switch the ticket back to a chat or video call, but do feel free to share with me a loom style video.
Also, from what I can see the page is showing all in English for me.
When you go to pages -> locate the page and click on the + icon to add the translation are you able to automatic or manually translate it? If yes, please verify that it has been 100% translated and published.
I have removed the translated DE page and tried performing translation again, however, it just got stuck on Review section, please find the video link here - hidden link
