[Escalated to 2nd Tier] Original language section is italian, instead of english

Thanks for your reply. The issue still persists even after deactivating all plugins and switching to the default theme.

I will need to escalate this. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

Thanks for your reply.

Could you please recheck now and let me know if everything is working fine for you? I've tested it on the homepage and I'm able to translate to Italian and to any other languages without issues.

Thanks for your reply.

Our 2nd Tier support fixed the issue on your server database. This is what they mentioned.

The translators have the language pair "fr-be" but that kind of language code is not present on the site.
Trying to translate a page, tries to load the translation pairs for the user. As such language is not found, the "code" is return as false and this produces the error that we have here. A simple fix is to remove or edit the language pairs for the user - user meta key wp_language_pairs
Another possibility is adding a custom language with code "fr-be" in our case.

The attached screenshot is the value and we've changed it to the below to fix it.

a:1:{s:2:"en";a:1:{s:2:"fr";i:1;}}

Thank you for your response.

From the screenshots you shared, are you indicating that you initially translated the page into German without any problems?

However, whenever you edit the translations, the primary English content is being copied over to the German version, thus replacing the previously translated text?

Thanks for your reply.

I'm working on the homepage here hidden link and this is what I've done in an attempt to replicate the issue.

1. I've made minor edits to the German language translations as a test as shown in the attached screenshot.

2. Then, I made some edits to the primary language English.

3. I retranslated the German language page and all my previous edits are still there.

I cannot replicate the issue you had there. Maybe you can give it another try? Even better if you can record a short screen recording of the issue.

Thank you for your response.

I previously tested the German language, and the translated content did not revert back to English.

I've also reviewed the French translation, and some portions have changed back to English. Could you please retranslate it to French for testing purposes?

After that, I’ll attempt to make edits to the primary English language page to see if that’s affecting the translated French version.

Thanks for your reply.

I've checked your French homepage here hidden link and I can see that most of the contents are still in English. Could you recheck?