Thanks for your reply. The issue still persists even after deactivating all plugins and switching to the default theme.
I will need to escalate this. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Could you please recheck now and let me know if everything is working fine for you? I've tested it on the homepage and I'm able to translate to Italian and to any other languages without issues.
Our 2nd Tier support fixed the issue on your server database. This is what they mentioned.
The translators have the language pair "fr-be" but that kind of language code is not present on the site.
Trying to translate a page, tries to load the translation pairs for the user. As such language is not found, the "code" is return as false and this produces the error that we have here. A simple fix is to remove or edit the language pairs for the user - user meta key wp_language_pairs
Another possibility is adding a custom language with code "fr-be" in our case.
The attached screenshot is the value and we've changed it to the below to fix it.
Now when I add new text block on the homepage of english(default language), and when I go to translation editor on other languages I have the option to translate the page, when I try to translate on german it just puts english content in the german section, so anytime I save german translation I lose all of the translation, and the new element is not being translated on any languages. sending screenshots.
wpml-newsection.png displays the section in english page, wpmlpulling english... displays the advanced translation editor pulling the english language in german place when trying to edit the existing german translation, wpml-newsection2.png displays the german homepage where is visible that despite being translated in advanced translation editor it's showing the original english wording, and that's the same for every language
From the screenshots you shared, are you indicating that you initially translated the page into German without any problems?
However, whenever you edit the translations, the primary English content is being copied over to the German version, thus replacing the previously translated text?
I previously tested the German language, and the translated content did not revert back to English.
I've also reviewed the French translation, and some portions have changed back to English. Could you please retranslate it to French for testing purposes?
After that, I’ll attempt to make edits to the primary English language page to see if that’s affecting the translated French version.