Password on translated page not permitting access

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Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 3 months ago.

Assisted by: Bigul.

Author	Posts
February 4, 2024 at 4:19 am #15262986
Phil Cox	Tell us what you are trying to do? We need to display a password protected, translated page. But we are unable to get past the password. Is there any documentation that you are following? In support note https://wpml.org/forums/topic/password-protect-page-not-working-for-translated-page/, Prosenjit explained how to turn off sync so that we could set the visibility setting to "password". This part seems to be working OK. Is there a similar example that we can see? In another support post, https://wpml.org/forums/topic/password-protected-page-unique-passwords-not-saving/, alfredP-3 seemed to have a similar problem to us. Prosenjit fixed it but I can't see what was the fix. What is the link to your site? Page hidden link is translated from English into Chinese. When we set the visibility to password, the setting is saved correctly. When we visit the page and enter the password, we cannot display the page. We have tried using a single-character password and a password based upon Chinese characters, but neither of these approaches resolved the problem. Please could you help us discover why the password is not accepted and prevents us from displaying the page? Thanks, Phil. phil@avalonmarketing.co.nz
February 5, 2024 at 3:22 pm #15266894
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. A couple of requests for tracking this bug. 1) Please let us know the exact steps to reproduce the issue on your site 2) Please fill the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul

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