pay as you go adds a non-existent non-www website version to the list even though the migration code...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to use the 'pay as you go' feature, but it incorrectly adds a non-existent non-www website version to the list, even though the migration code comes from a www website.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Disconnect the site from where you connected it.
2. Go to Plugins → Add New and click the Commercial tab. Then click 'Unregister WPML from this site'.
3. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'.
4. In your WPML account, complete the site key wizard and set it to 'Production site'.
5. Copy your new key and paste it in the Commercial tab. Afterward, you can delete your old site key in the WPML account.
6. Try to connect the sites again.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 12 replies, has 0 voices.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
June 4, 2025 at 9:56 am #17105644
nickS-28	Background of the issue: I am trying to use the 'pay as you go' feature, but it adds a non-existent non-www website version to the list, even though the migration code comes from a www website. Symptoms: The 'pay as you go' feature incorrectly adds a non-existent non-www website version to the list. Questions: Why does the 'pay as you go' feature add a non-existent non-www website version? How can I ensure the migration code only applies to the www version of the website?
June 4, 2025 at 8:04 pm #17108113
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Can you please elaborate on the issue you are experiencing? Please upload any relevant screenshots that would help illustrate the problem. I want to ensure that I fully understand the issue at hand so that I can provide the best possible solution.
June 5, 2025 at 8:58 pm #17112380
nickS-28	here
June 9, 2025 at 7:15 am #17117092
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for being so patient. I am checking this with our team.
June 9, 2025 at 9:49 am #17117866
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Can you please share the screenshot of what you have in the Settings → General under the Site Address (URL) for the site with non-www?
June 10, 2025 at 10:16 pm #17123693
nickS-28	here, you see essentially the same in the screenshot I already sent showing the address bar, just for your reference
June 11, 2025 at 1:35 pm #17126140
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for the details. Please try resaving the values under Settings → General and then attempt to reconnect the site again. If the issue persists, I will need to request access to both sites to check further. The following reply will be marked as private. You’ll find the required fields below the comment area when you log in to leave your response. The information you provide will remain private—only you and I can access it.
June 12, 2025 at 4:20 pm #17130896
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for providing the information. I will look into it and let you know as soon as I have more information.
June 13, 2025 at 9:07 am #17132354
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I appreciate your patience. I have looked at the sites and checked our records. The site is registered without a www. (hidden link) in the wpml.org account, which could be a reason. Here are the steps to follow: 1. Disconnect the site from the site where you connected it. 2. (hidden link) Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 3. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 4. In your WPML account, complete the site key wizard and set it to Production site. 5. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. 6. Try to connect the sites again. Let me know how it goes.
June 13, 2025 at 9:36 am #17132513
nickS-28	I thought it was clear that I already did exactly that and it did not work. followed all the steps again and still does not work
June 15, 2025 at 3:25 pm #17136619
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. You haven't mentioned before that you tried reregistering the site with a new site key. Could you please check now?
June 15, 2025 at 3:55 pm #17136667
nickS-28	I think this part of the very first support ticket message pretty much alludes to a new key having been created: "even though the migration code comes from a www website." Anyway, seems towork now thanks
June 16, 2025 at 6:27 am #17137060
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I am glad that everything is fine now. Have a great week. Thank you.