Points finished without use

Tagged: ATE

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Last updated by yousefJ 3 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
May 15, 2025 at 8:56 am #17035790
yousefJ	Background of the issue: I am trying to assign 10,000 points to anba.com to create a translation job from English to Arabic. However, the job remained in 'In Progress' status and did not complete. Symptoms: The translation job did not complete, and all the assigned points have been used without delivering the expected translation. Questions: Could you please investigate why the translation job remained in 'In Progress' status? What are the next steps to resolve the issue of used points without receiving the translation?

Author

Posts

May 15, 2025 at 8:56 am #17035790

yousefJ

Background of the issue:
I am trying to assign 10,000 points to anba.com to create a translation job from English to Arabic. However, the job remained in 'In Progress' status and did not complete.

Symptoms:
The translation job did not complete, and all the assigned points have been used without delivering the expected translation.

Questions:
Could you please investigate why the translation job remained in 'In Progress' status?
What are the next steps to resolve the issue of used points without receiving the translation?