Prepaid credits not showing

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Last updated by stephenW-23 9 months, 3 weeks ago.

Assisted by: Dražen.

Author	Posts
November 27, 2024 at 1:40 pm #16449056
stephenW-23	Background of the issue: I am trying to translate a page but there is an error message saying I do not have enough credits. I have the same issue as this - https://wpml.org/forums/topic/prepaid-credits-are-not-showing-although-assigned-to-the-site/. Link to a page where the issue can be seen: hidden link. Symptoms: There is a message that says 'we don't have enough credits to translate automatically. Contact the website's owner to request more credits.' Questions: Why are my prepaid credits not showing? How can I resolve the error message about insufficient credits?

Author

Posts

November 27, 2024 at 1:40 pm #16449056

stephenW-23

Background of the issue:
I am trying to translate a page but there is an error message saying I do not have enough credits. I have the same issue as this - https://wpml.org/forums/topic/prepaid-credits-are-not-showing-although-assigned-to-the-site/. Link to a page where the issue can be seen: hidden link.

Symptoms:
There is a message that says 'we don't have enough credits to translate automatically. Contact the website's owner to request more credits.'

Questions:
Why are my prepaid credits not showing?
How can I resolve the error message about insufficient credits?