Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
5:00 – 13:00 5:00 – 13:00 5:00 – 13:00 5:00 – 13:00 5:00 – 13:00 - -
- - - - - - -

Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 0 replies, has 0 voices.

Last updated by Osama Mersal 2 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
January 20, 2025 at 9:04 am #16612009

pavelZ-3

Background of the issue:
I am using the Kadence Email Customizer plugin to customize emails on my site hidden link. I need to translate some strings in these emails into German. For example, the line 'An order has been created for you on {site_title}. {invoice_pay_link}' should be translated, where {site_title} is replaced by the site name and {invoice_pay_link} is replaced by a payment link with the caption 'Pay for this order'.

Symptoms:
After translating the string into German, the placeholders in brackets stop working, and I see the literal text 'Eine Bestellung wurde für Sie auf {site_title} erstellt. {invoice_pay_link}' in the email.

Questions:
How can I ensure that placeholders like {site_title} and {invoice_pay_link} work correctly after translation?

January 20, 2025 at 3:05 pm #16614107

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 23, 2025 at 8:29 am #16626085

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the strings, and they seem to be translated correctly.

Please log in to this hidden link">sandbox site and try to reproduce the issue.

I installed WPML, WooCommerce, and Kadence WooCommerce Email Designer.

In order to check the received mails, please use the hidden link">mail log plugin.

Best regards,
Osama

The topic ‘[Closed] Proble with Kadence Email Customizer’ is closed to new replies.