Problems with sending forms on the translated pages

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This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 7 months ago.

Assisted by: Kor.

Author	Posts
August 30, 2023 at 6:32 am #14310167
dennisM-22	I cannot submit forms on my translated page
August 30, 2023 at 5:27 pm #14315465
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hello, Thank you for reaching out to WPML support. Could you provide me with additional details? Are there any error messages appearing when you attempt to submit the form? If you can, please share some screenshots to help me understand the situation better. This way, I can offer suggestions on how to troubleshoot the issue effectively.
August 31, 2023 at 10:06 am #14319051
dennisM-22	Yes with pleasure, so I guess the problem is due to the compatibility of borlabs cookies and WPML. So what about the form -> I use Recaptcha and for this there is a website key etc. I have also included this and it is on correctly included. Now I have my default language German and two other languages: English and Chinese. At the beginning it was not possible on both translated options because the error message says that I should look at my Recaptcha settings, Golbal settings of WordPress etc.. In the meantime it works without problems on the English side. The problem is currently the Chinese side. This still points to the error message. I have checked all settings and have come to no result. Furthermore, I also have another problem in the subject. Through Borlabs cookies, the YouTube video that is displayed on the website was first blocked until the privacy policy was confirmed. This is also mandatory. This was initially only on the German side so, although I need it also at the translate pages. Then I found a tutorial that explains how to deal with Borlabs cookies and WPML pages, this tutorial I followed and stupidly the blocking of the youtube video on the German page is also no longer visible. So nowhere anymore. Can you help me further there? New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/borlabs-cookies-not-working-with-wpml/
August 31, 2023 at 4:00 pm #14322415
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to handle only one issue per ticket. I will check on the "Form Submission" issue for your Chinese Language for this ticket. As for the Borlabs cookies not working on the German language, please follow up here in this new ticket https://wpml.org/forums/topic/borlabs-cookies-not-working-with-wpml/ I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
September 4, 2023 at 6:42 am #14333675
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked your Chinese Language form here hidden link and I'm to send messages using the form as shown in the email log here hidden link . Are you referring to the German translation texts below when the form is submitted, as shown in the attached screenshot?
September 4, 2023 at 7:59 am #14334233
dennisM-22	Oh sorry, there are two different forms on the website. One of them is the one on the screenshot, which was created with WP7 and once one on the K&C site which was created with Avada Forms. Could you maybe just have another look at the K&C page?
September 4, 2023 at 4:20 pm #14338519
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It works fine now after correcting the recaptcha API key here hidden link Could you check now?
September 5, 2023 at 5:37 am #14339845
dennisM-22	Yes indeed, now it works. Thanks a lot! Can you tell me what exactly you have corrected or what you have done to it exactly? I had checked the website key before and it should have been the same for all different languages or not?
September 5, 2023 at 8:01 am #14340779
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. When I checked the "theme options" for the English Language, the Google Recaptcha API key is missing. So, I've copied it over from German Language and this fixes it.