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This topic contains 3 replies, has 2 voices.
Last updated by Christopher Amirian 1 year, 6 months ago.
Assisted by: Christopher Amirian.
| Author | Posts |
|---|---|
| June 11, 2024 at 1:58 pm #15727158 | |
|
christianB-51 |
Background of the issue: I follow the steps to translate a product: I receive a success message but the job remains 'In Progress' after being redirected. ATE error log has now new inputs P.S. The AI you used to analyze my text and create these ticket boxes removed critical information that I spent long on gathering. Symptoms: Questions: |
| June 11, 2024 at 2:24 pm #15727302 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, I'd appreciate it if you could get back to us with the results of the tests mentioned in the chat. Just to make sure that we are on the same page the tickets reply time are longer than chat. If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. Make sure you set the next reply as private. |
| June 11, 2024 at 3:11 pm #15727837 | |
|
christianB-51 |
Before going into the route of creating a staging website, I did a few more tests. I just got to my home computer, tried to "complete translation" on the dummy page you asked me to create. Initiall nothing happened, but after a refresh ALL the previously translated pages and products that experienced the problem are now on completed state, even the ones I haven't touched. Including the one I started the ticket for. Could it be that the ATE is encountering some problems and delays in uptating the page? Does this mean anything? |
| June 12, 2024 at 7:30 am #15729718 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, I honestly do not have enough tools or information to be able to judge what happened there. But I am glad that it worked now. Thanks. |
| June 21, 2024 at 11:45 am #15774515 | |
|
christianB-51 |
It takes around 24 hours to have a 100% translation marked as completed, if you have any idea why, please contact us. |