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This topic contains 3 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 6 months ago.

Assisted by: Christopher Amirian.

Author Posts
June 11, 2024 at 1:58 pm #15727158

christianB-51

Background of the issue:
I am trying to complete translation jobs on my site hidden link using WPML.

I follow the steps to translate a product:
1.Navigate to translations
2. Press take and translate near the job
3. complete the translation to 100%
4. press 'Complete Translation'.

I receive a success message but the job remains 'In Progress' after being redirected.

ATE error log has now new inputs
WP Debug log has no errors - only deprecated warnings

P.S. The AI you used to analyze my text and create these ticket boxes removed critical information that I spent long on gathering.

Symptoms:
Translation jobs are stuck at 100% and marked as 'In Progress' even after receiving a success message for completion.

Questions:
How can I get the translations to be marked as 'Completed'?
Why are the translation jobs stuck at 100% and 'In Progress'?

June 11, 2024 at 2:24 pm #15727302

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I'd appreciate it if you could get back to us with the results of the tests mentioned in the chat.

Just to make sure that we are on the same page the tickets reply time are longer than chat.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

June 11, 2024 at 3:11 pm #15727837

christianB-51

Before going into the route of creating a staging website, I did a few more tests.

I just got to my home computer, tried to "complete translation" on the dummy page you asked me to create. Initiall nothing happened, but after a refresh ALL the previously translated pages and products that experienced the problem are now on completed state, even the ones I haven't touched. Including the one I started the ticket for.

Could it be that the ATE is encountering some problems and delays in uptating the page?

Does this mean anything?

June 12, 2024 at 7:30 am #15729718

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I honestly do not have enough tools or information to be able to judge what happened there. But I am glad that it worked now.

Thanks.

June 21, 2024 at 11:45 am #15774515

christianB-51

It takes around 24 hours to have a 100% translation marked as completed, if you have any idea why, please contact us.