Products Analytics

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Exception

This topic contains 13 replies, has 2 voices.

Last updated by aleksandrsC 1 year, 7 months ago.

Assisted by: Bruno Kos.

Author	Posts
August 3, 2023 at 5:01 pm #14151169
aleksandrsC	Good day, I found that (Analytics -> Products) are calculated for each language separately. For example, I have sold 10 units of a certain product, but in order to understand this, I need to switch to each of the languages separately and then add up the results. So I understand that programm simply fixes in which of the languages the buyer made the payment. This is not very convenient and I would like to know how can I see the general statistics for all languages together? Best regards, Alex.
August 4, 2023 at 12:52 pm #14155031
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you check my screenshot? In this case I ordered this product in English and the German variation. In the analytics of both languages it shows the correct number of products being ordered. Is this not how it works in your case? The price of the product is 80$. Regards, Bruno Kos
August 4, 2023 at 4:16 pm #14155853
aleksandrsC	Hi, I have little bit different situation. It also shows different results without selecting products. Uploaded screenshots for better understanding.
August 7, 2023 at 6:37 am #14161205
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Would you be willing to provide me with WordPress credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
August 14, 2023 at 4:06 pm #14198869
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I asked our 2nd tier team about this, I'll get back to you as soon as I have any news or questions for you.
August 15, 2023 at 8:23 am #14201611
aleksandrsC	Thanks, I will wait for your reply!
August 16, 2023 at 8:28 am #14207217
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	In order to debug this issue, I will install Duplicator plugin, will create packages and will try this on my localhost and escalate further to 2nd tier. I will exclude all the media files, etc, to keep the package minimal. https://wpml.org/faq/provide-supporters-copy-site/ Let me know if this is OK with you.
August 16, 2023 at 11:00 am #14208773
aleksandrsC	Sure, you can proceed with Duplication. By the way I have question regarding media files. If I add any media file (picture) it exist in every language separately. To delete picture I need to repeat this procedure by switching to every language. Is that correct media files behavior?
August 16, 2023 at 3:10 pm #14239041
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	This is escalated to our 2nd tier team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you. As for the media question, you can activate "When deleting a post, delete translations as well" option on WPML -> Settings and this will delete original image and all its translations from media libraries of other languages.
August 17, 2023 at 3:43 pm #14247755
aleksandrsC	Thank you for help with media files. Awaiting for further instructions.
August 18, 2023 at 7:12 am #14250069
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	This is escalated to WPML developers team. Right now we have no solutions or workarounds for this, but I will keep this thread updated as soon as we get some input from developers.
August 30, 2023 at 12:03 pm #14313001
aleksandrsC	Hi, I wanted to know if the duplicating process is completed? And staging site is still needed or I can remove it?
August 30, 2023 at 12:44 pm #14313665
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	You can remove the staging site, we have the site copy even though we were able to reproduce this in a clean installation as well so we no longer need it.
August 30, 2023 at 2:12 pm #14314571
aleksandrsC	Thanks for information update! Please let me know if the problem will be solved.