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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to display products in the Hebrew (translated) version of their store, and filtering options return no results, particularly when filtering by brand.
Solution:
We checked the client's site and applied different filters. The products and filtering options appear to be functioning correctly. If you're experiencing this issue, we recommend clearing your browser's cache and ensuring that all translations are correctly configured in WPML. Additionally, verify that the WPML Media Translation and WPML String Translation plugins are properly set up and that the product translations are complete.

If the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps resolve the issue, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 0 voices.

Last updated by Waqas Bin Hasan 1 week ago.

Assisted by: Waqas Bin Hasan.

Author Posts
August 17, 2025 at 6:52 am #17325200

gaelleL-3

Background of the issue:
I am trying to display products in the Hebrew (translated) version of my store, but they are not appearing. The issue can be seen on this page: hidden link.

Symptoms:
The Hebrew store is empty, and filtering options return no results, especially when filtering by brand.

Questions:
Why are products not appearing in the translated version of the store?
Why do filtering options return empty results?

August 18, 2025 at 11:42 am #17327593

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I just checked your site at hidden link and also applied different filters. It seems to be working just fine.

Please let me know if problem is still there and I'll try my best to help you further on the matter.

Regards.